The forwarded message must be in one of HubSpot's supported languages.If the person that sent you the original email isn't in your CRM, forwarding the message will create a contact record, as long as their email or email domain isn't listed in your Never Log list.The forwarded email will appear in the contact's timeline.The contact's email is not listed in your Never Log list.The email address you're using to send the forwarded email must be one of the following:.The forwarded message header generated by your email client must be present: You're forwarding the individual reply email (not other parts of the email chain).Requirements to log replies to the CRM using the forwarding address If the email recipient is not associated to a contact record in HubSpot, a new record will be created. The forwarded email will be logged to the contact’s record in HubSpot. Forward the email to the copied forwarding address.Navigate to your email inbox and open the email you want to log in HubSpot.To the right of the Forwarding Address field, click Copy.In the left sidebar menu, navigate to Objects > Activities.Before you get started, make sure your email client is supported by the forwarding feature. The forwarding address is useful when you need to log an email after you received it. Use the forwarding address to log an email reply to the contact record's timeline. This will not allow you to track opens or clicks on your emails. Please note: if you manually use the BCC address in an email client without tracking, this will only log the email on a contact record in HubSpot. The email address of the recipient is not listed in your Never Log list.An alias in your email client (either an alias that has been configured in your connected Gmail inbox, or an alias added to your Profile & Preferences).One of your connected personal emails.The email address from which you are sending the email must be one of the following:.The user sending the email has sales access.Your email must meet the following criteria in order to be logged in the CRM: If the email recipient is not associated with a contact record in HubSpot, a new record will be created. The sent email will be logged to the contact's record in HubSpot. ![]()
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